What to do

If someone becomes physically aggressive towards you:

Try to be as calm as possible, 
Move away as slowly as possible, 
Talk calmly to the other person, 
Call for help by ‘shouting’ SNAP  (SNAP is the key word to alert others that you need help immediately)
Use a protective stance; stand side on, weight on your front foot, using your arms to protect your face and body, while trying to remove your self from the situation as quickly as possible
Don’t make it into a confrontation 
Ask for help by shouting ‘SNAP’
When a ‘third’ person comes to help, say “yes” to the offer and then remove your self
Seek for support to debrief about what happened and share how the event has affected you.