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Driver training guide: Van

When transporting passengers, the driver is responsible for ensuring their safety, comfort, and dignity. Below is our guide for van drivers.

1. Pre-journey Preparation

A. Vehicle Inspection

  • Check the cabin:

    Seats are in an upright position with headrests up.

That all seat belts are accessible and that they work.

The cabin is clean and tidy and has no loose debris or items that may move in transit.


  • Check the vehicle:

  • Make a visiual inspection of the vehicle paying attention to the general condition of the vehicle including safety features such as lights and mirrors.

  • Ensure fluid levels are sufficient.

  • Check tyre pressure.

  • Note any damage.


  • Cleanliness:

Ensure the vehicle is clean, especially the interior floors and seats. Keep the space free of obstacles and clutter.

B. Assess Passenger Needs

  • Review passenger information: Understand the specific needs of the passengers, including any medical conditions, special requirements, or personal preferences.

     

2. Prior to setting off

A. Assist with boarding

  • Approach the pick-up location carefully: Park in a safe, accessible area, ideally on level ground.

  • Communicate your actions: Speak directly to your passengers, communicating any intructions or expectations clearly.

  • Ensure assistance when needed: Help passengers safely into the vehicle.

B. Seat Belts and headrests

  • Ensure everyone is secured: It is your job to ensure to everyone is wearing a seatbelt. You must not move off until everyone has their seatbelt fastened.

  • Headrests: Ensure that headrests are in place and extended (this is to minimise the risk of head and neck injuries in case of an accident.

     

3. Driving Safely

A. Adjust Driving Style

  • Drive slowly and cautiously: You are expected to drive defensively, with caution. Accelerate and brake slowly, and avoid sharp turns or sudden movements to ensure the comfort of your passengers.

  • Avoid distractions: Focus on the road and minimize distractions inside the vehicle.

  • Mobile phones: If you are using a connected devise ensure this is in place prior to moving off.

  • Music: Ensure the volume is at a comfortable level for all passengers. You must pay attention to the needs of all passengers. Preference should be given to softer and quieter music.

B. Be Mindful of the Environment

  • Obey all traffic laws: Follow speed limits and all road signs. When driving through busy areas reduce speed and increase your alertness.

     

  • Smooth navigation: Pay attention to bumps, curbs, or road conditions that might be uncomfortable for passengers. Opt for the smoothest route whenever possible.

  • Narrow and country roads: The van drives in a very similar fashipon to a car. However, you must be alert to the fact that it is wider and longer. Therefore, you must give additional space and stay alert to your vehicles dimensions especially on narrow roads and at tight junctions.

     

C. Safety During Emergencies

  • Know emergency procedures: Be familiar with how to handle emergencies, such as medical incidents, vehicle breakdowns, or accidents.

  • Ensure easy access to exits: Keep the vehicle's emergency exits clear and accessible in case of evacuation.

4. Communication with Passengers

A. Clear Communication

  • Inform passengers of the route: Before starting the journey, tell passengers where you will be going, expected arrival time, and any stops along the way.

  • Check in regularly: check on passenger comfort regularly to ensure everyone feels safe and relaxed.

B. Be mindful of additional support needs

  • Respect personal space: Some passengers may have sensory sensitivities. Be mindful of noise levels, temperature, and other factors that might cause discomfort.

5. Handling Unexpected Situations

A. Medical Emergencies

  • Know how to respond: If a passenger shows signs of distress, such as difficulty breathing, dizziness, or fainting, pull over safely and assess the situation. Contact emergency services if necessary, and follow any instructions from medical personnel.

B. Vehicle Breakdown

  • Pull over safely: If the minibus breaks down, pull over to a safe location, turn on the hazard lights, and contact roadside assistance.

  • Remain calm: Ensure the passengers feel calm and assured. If necessary, assist them in disembarking safely.

6. Post-Trip Procedures

A. Final Vehicle Check

  • Inspect the minibus: Please complete a visual inspection ensuring that all personal items and rubbish are removed from the van.

  • Check for internal and external damage. Report as required.

  • Clean the vehicle: Ensure regular cleaning including of touch points.

B. Report Any Incidents

  • Document any issues: Report any problems with the vehicle or passenger incidents.



The law

  • Driving License: Ensure that you have the appropriate driving license for the type of van you are driving.

  • Passenger Limits: Always adhere to legal passenger capacity and never overload the vehicle.

  • Alcohol and Drugs: Never drive under the influence of alcohol or drugs, including prescription medication that may impair your ability to drive safely.

  • Traffic Laws: Always follow all road signs, signals, and laws specific to passenger transport vehicles.



Driving technique

Basic Driving Principles

  • Start Smoothly: Avoid sudden acceleration or braking. This ensures comfort for your passengers.

  • Speed Control: Always obey speed limits and adjust speed according to road conditions, weather, and traffic.

  • Maintain a Steady Speed: Avoid rapid acceleration and braking.

  • Avoid Sudden Movements: Sudden braking, acceleration, or sharp turns can cause loss of control. Move gently and steadily.

  • Safe Following Distance: Maintain a safe distance from the vehicle ahead (typically 3-4 seconds) to give yourself time to react to any sudden stops or obstacles.

  • Turning and Cornering: Take turns gently and avoid sharp or fast cornering, especially when passengers are aboard.

Handling the van

  • Steering: Use both hands on the wheel and keep a firm grip.

  • Parking: Practice parking in tight spaces, and always check the surroundings before backing up. Use mirrors and cameras (if available) to ensure a safe parking environment.

  • Reversing: When reversing, ensure there are no pedestrians or obstacles. Use both mirrors and back-up sensors to assist you. If your van does not have a back-up camera, consider walking to the rear of the van to visually inspect the area.



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