The authority

I receive high quality care
People follow best practice
The organisation fosters a culture of continuous improvement
There are robust and transparent quality assurance processes
The organisation providing my care is well led and managed
Any surveillance or monitoring is necessary and proportionate
I am helped to use relevant screening and healthcare services
The organisations that support and care for me help tackle health and social inequities
I can use technology and specialist equipment
The premises have been adapted, equipped and furnished to meet my needs and wishes
I receive information and advice in a format that is right for me and know if information about me
is shared with others
If a decision is taken against my wishes, I am supported to understand why
I am encouraged to be involved in improvement in a spirit of genuine partnership
People support me to understand failings